FAQs

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What are the hospital hours?

We are open Monday through Friday from 8:00 a.m. to 5:00 p.m., and on the 1st and 3rd Saturdays of each month from 8:00 a.m. to noon. The clinic is closed on Sundays.

Surgeries are typically performed Monday through Friday from 8:00 a.m. to 12:00 p.m., and during this time, we do not usually schedule appointments.

Do I need to have an appointment?

Yes. Please call to schedule an appointment. 

Do you accept payment plans?

Payment is required at the time of services. We accept CareCredit on a 6-month promotional plan, and also offer Scratchpay as an additional financing option.

Does my pet need to be up to date on vaccines prior to surgery?

We strongly recommend having your pet up to date on vaccines and will update them the day of surgery if needed but we do not require them to have your pet spayed or neutered.  We do, however, require a current physical examination and in many cases, pre-operative bloodwork.

Do you offer grooming services?

No. We would be glad to give you numbers to a few options in the area.

Do you offer after hours emergency care?

No. Unfortunately, at this moment in time, we are not offering 24-hour emergency services.  If you have a small animal that requires immediate medical care, please call Blue Pearl in Blaine at 763-754-5000.

What forms of payment do you accept?

We accept cash, VISA, Mastercard and Discover. We also accept CareCredit on a 6-month promotional plan. If you have questions about CareCredit, please call the clinic or visit www.carecredit.com to apply.

At what age can I have my pet spayed or neutered?
We recommend waiting until after 6 months of age to spay and neuter. This way, we may address any other medical issues while they are under anesthesia, such as removing any remaining baby teeth. We require pre-operative examinations prior to any surgical procedures to check for any signs of illness, injury, or physical abnormalities. Any dogs that are at risk of heartworm disease will be required to have a current heartworm test. Patients 6 years and older are required to have pre-operative bloodwork performed before any procedures are performed.
Do you offer low income spaying and neutering services?

No. We attempt to keep our services at an affordable rate for everyone in the surrounding community. Visit mnsnap.org for information and other resources.

Do you see species of all kinds?

No. We are a small companion animal clinic that deals primarily with cats and dogs.  We do not deal in any large animal care and will usually refer any other exotic species elsewhere for more comprehensive care. We would be happy to get you in touch with the correct clinic for your needs.

Do you offer pet boarding?

No. We would be glad to give you numbers to a few options in the area.

Do you take in lost and found pets?

We do not have the room nor resources available to take in lost and found pets. We will, however, take down any information in regards to the pet, scan them for microchip identification, put a posting on our Facebook page and give you a list of the nearest shelters and humane societies. We also recommend posting at   www.facebook.com/LDoMN/ and www.facebook.com/LostPetsMinnesota/